Hotel roleplay dialogue

Hello, everyone!

Today’s lesson is a  Hotel role play.

Intermediate Level

A dialogue with questions and answers that can be quite useful if you are travelling abroad .

What type of accommodation is this?Luxury hotel accommodation throughout Spain usually in historic buildings. There are some modern hotels in the group that are usually in areas of great beauty or special interest.
Are bathrooms en-suite? Yes
Do the Paradores have a Restaurant?Yes, with the exception of the Parador at Hondarribia where there is a restaurant nearby. 
Is the accommodation suitable for children?Children are welcome however, the furniture, furnishings and unprotected drops may make them unsuitable for young children. 
How do I make a reservation?Click the link on each Parador page.
Who is my reservation with?We make the reservation in your name with the Parador group using your credit card details to guarantee the reservation. No charge is made on your credit card.
What rates will I pay if I use your company?Exactly the same as the Paradores charge except that one nights accommodation is NOT taken from your card on reservation. We also offer all the promotions and a free booking service with experienced operators available for advice and assistance.
What do you charge for cancellations?Nothing. You only pay the Paradores if you cancel with less than 2 days notice.
How do I cancel?As the reservation is with the Parador group in your name, cancellations must be by you with the Parador concerned. Their telephone number will be on your confirmation email from us. When on the telephone, obtain the name of the person to whom you are speaking and the cancellation number, Record these together with the date and time and keep safely.
Is there is a minimum length of stay?Generally no, however, there are a few exceptions at some Paradores. 
Are services charged?Please enquire at each Parador.
Are there parking facilities, if so is there a charge?Depends on the Parador.
Can we hold an option whilst we check flight availability?Yes, usually 24 hours.
How is a payment made?On being presented with a bill. Please remember that no money was taken at the time of reservation and the charge for accommodation, food ordered and services used is payable.
What is the method of payment?Euros or major credit card.  Any bank charges are to be paid by the guest.  Personal cheques are not accepted.
How do I guarantee my reservation?By emailing your credit card details to our secure server or, by faxing a signed credit card authority.
Can extra beds be arranged?Yes, depending on the room size.
Do the Paradores have facilities for the disabled?Depends on the Parador. Please visit the page with information for the disabled or contact us.
What is considered a late arrival?After 4 pm you must advise the Parador direct.
What is the cancellation policy?The Paradores cancellation policy is: No penalty if canceled up to 48 hours prior to arrival.
If I need to cancel my reservation what do I do?Advise the Parador directly either by phone, fax or email. All contact details are provided in our confirmation email.
Who are you?We are Parapromotions Ltd. the UK registered a limited company and we assist Paradores de Turismo de Espana, S.A. with the promotion of their accommodation in the English speaking market.
Do I need a Passport /ID card or Visa?Please check with your local Embassy or Consulate.  Please ensure documents are valid for the dates of travel.
Are pets allowed?No
Are flights and car hire included?No
How do I contact you?
Tel :  + 351 258 820 150         Fax :   + 351 258 828 852 

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